These terms apply when you use our website or any of our services: computer, console and device repair, data recovery, refurbished computer sales, on-site services, and web development and IT services. By using our website, dropping off a device, accepting an estimate or quote, or paying for a service, you agree to these terms.
1. Who we are
Undead Electronics ("we", "us") is a computer repair and IT services business at 2233 Avent Ferry Rd, Ste 109, Raleigh, NC 27606, USA, operated by Undead Technology Inc. You can reach us at (919) 324-8952 (call or text) or info@undeadelectronics.tech.
2. Service tickets and estimates
- Every repair or service request is recorded on a service ticket with your contact details, the device or project, and the problem described.
- We diagnose before we repair. We tell you what we found and what the fix involves, and we only go ahead with paid work you have approved, in person, by phone, by text or in writing.
- Estimates are based on what we can see at the time. If we find something else that changes the price or the work, we contact you before going further.
- No solution, no charge: unless we agree otherwise in writing before work starts, you are not charged for a repair we are unable to complete.
- Turnaround times are estimates. About 90% of work is finished within 48 hours, but this depends on parts availability and the problem.
3. SMS status notifications
When a service ticket is created for you, in the shop, by phone or online, and you give us a mobile number, you agree to receive automated text messages from Undead Electronics about that ticket: for example, confirmation that it was created, diagnosis and estimate updates, requests for approval, notice that your device or project is ready, and pickup reminders and unclaimed-device notices (see section 7). These are service messages, not advertising.
- Message frequency varies with your ticket. Message and data rates may apply.
- Reply STOP at any time to stop texts, or HELP for help. If you opt out, we will contact you by phone or email instead.
- We do not send marketing texts unless you have separately agreed to receive them, and that agreement is never a condition of any purchase.
Full details are in our SMS Terms and Privacy Policy.
4. Your data and devices
- Back up first. Repairs, operating system work and part replacements can result in data loss. Please back up your data before leaving a device with us. Unless you have booked a data transfer, backup or data recovery service, we are not responsible for data stored on your device.
- To diagnose and test a repair we may need to start the device, sign in to it, or check that it works normally. We only access what is needed for the work, and we do not copy, keep or share your files except as part of a service you asked for.
- Please remove SIM cards, memory cards, discs and accessories you don't need us to keep. We note accessories left with the device on your ticket.
- You confirm that you own the device or are authorised by the owner to leave it with us, and that it is not stolen or the subject of a dispute.
5. Data recovery
- Data recovery results cannot be guaranteed. Physically damaged or heavily overwritten media may be partly or fully unrecoverable.
- Some recovery methods require opening or altering the storage device, after which it may not work again or be covered by its manufacturer's warranty. We explain this before starting.
- Recovered data is returned on a storage device you provide or that we supply at the quoted price. We delete our working copy 90 days after you collect your data, unless you ask us to delete it sooner.
- No solution, no charge applies: if we recover none of the data you asked for, you are not charged for the recovery work, unless we agreed in writing beforehand that a fee applies (for example for media we must replace).
6. Repair warranty
- Our repairs are covered for 30 days from collection for the same fault and the parts we replaced, unless we tell you otherwise on your ticket or invoice.
- The warranty does not cover new damage (drops, liquid, power surges), misuse, software or virus problems that appear after the repair, or work done on the device by anyone else after us.
- Board-level repairs and repairs on liquid-damaged devices can reveal further faults over time. We note any such risk on your ticket before the work.
- To use the warranty, bring the device back with your ticket or invoice. We will repair it again, or refund the cost of the repair if we can't.
7. Collection, storage and unclaimed devices
By leaving a device with us, you agree that we may contact you about collecting it, and give the notices below, by text message, email and/or phone, using the contact details on your service ticket. Please keep those details up to date.
- Ready notice: we tell you when your device is ready, or when you have declined or not answered an estimate and the device is ready to be returned.
- Reminders: if the device is not collected within 30 days from last communication, the device will be sent to recycle after securely deleting the data.
- Your data: before recycling, disposing of or selling any device, we securely wipe or destroy its storage. We do not keep, copy or look through your data.
- We keep a record of every notice we send. If you can't collect in time, contact us: we're happy to agree a later date.
8. Refurbished computer sales
- Refurbished computers are used equipment. We test, clean and prepare each one, and describe its condition and specifications before you buy.
- Each refurbished computer comes with a 90-day warranty covering hardware faults under normal use, warranty does not cover accidental damage or damage caused by the user (ie: dead pixels on the screen is covered, broken screen is not).
- Batteries are consumable and are not covered by the warranty unless stated otherwise.
9. On-site services
- On-site visits are scheduled in advance. Please give us safe access to the equipment and tell us about anything we should know (alarms, building rules, other IT providers).
- A call-out or travel fee may apply depending on location; we confirm it when booking.
- If you need to cancel, please tell us at least 24 hours before the visit.
10. Web development and IT services
- Quotes and scope: projects start with a written quote or proposal describing the work, timeline and price. Work outside that scope is quoted separately before we do it.
- Deposits and payment: projects require a deposit of 30% before work starts, with the balance due on completion. Invoices are due within 10 days. Monthly services (hosting, maintenance, support) are billed in advance and can be cancelled with 30 days' notice.
- Your content and accounts: you are responsible for the content, images and data you give us, and for having the right to use them. Domains, hosting accounts and third-party services should be registered in your name; where we register them for you, we transfer them to you on request once invoices are paid.
- Ownership: once you have paid in full, you own the website, code and designs we create specifically for you. We keep ownership of our general tools, libraries and know-how, and you receive a permanent licence to use them as part of your project. Third-party software, themes and plugins stay under their own licences.
- Access and security: please give us only the access we need and change shared passwords when a project ends. We keep credentials confidential and use them only for your work.
- Third-party services: payment gateways, hosting providers, CRMs and other services we connect are run by their providers. We are not responsible for their outages, fees or policy changes, but we will help you resolve issues with them.
- Backups: unless backups are part of a plan you have with us, you are responsible for keeping backups of your website, store and data.
- Confidentiality: we keep your business information confidential and do not share it except as needed to deliver the work or as required by law.
11. Payment
- Repairs and sales are paid on collection unless agreed otherwise. We accept cash, cards and tap to pay.
- Parts ordered specially for your repair may require prepayment; we tell you when this applies.
- Devices are released once the invoice is paid.
12. Limitation of liability
We do our work with care and skill. To the extent permitted by law:
- Our total liability for any claim connected with a service is limited to the amount you paid us for that service.
- We are not liable for indirect or consequential losses, such as lost profits, lost business, or loss of data you were responsible for backing up.
- Nothing in these terms limits any rights you have that cannot be limited by law.
13. Use of this website
- The content of this website, including text, logos and images, belongs to Undead Electronics or is used with permission. Please don't copy it without asking.
- Information on this website is general. Prices, availability and turnaround times are confirmed when you contact us.
- Do not misuse our website or contact forms, for example by sending spam, attempting to break in, or submitting someone else's details.
- Links to other websites are provided for convenience; we are not responsible for their content.
14. Governing law and disputes
These terms are governed by the laws of the State of North Carolina. If you have a complaint, please contact us first and we will do our best to resolve it. Any dispute that we can't resolve together will be handled by the courts of Wake County, North Carolina.
15. Changes to these terms
We may update these terms from time to time. The version on this page, with its "last updated" date, applies to services booked from that date. The terms in force when your ticket was created continue to apply to that ticket.
16. Contact
Undead Electronics, 2233 Avent Ferry Rd, Ste 109, Raleigh, NC 27606 · (919) 324-8952 · info@undeadelectronics.tech