Privacy Policy

This policy explains what personal information Undead Electronics collects, why, who we share it with and the choices you have. We collect only what we need to serve you, and we never sell your personal information.

1. Information we collect

Contact details: your name, email address, phone number, city and ZIP code when you contact us through our website, by phone, by text or in the shop.
Service ticket details: the device or project, its condition, the problem described, accessories left with it, estimates, approvals, and the work carried out.
Messages: what you write in our contact forms, emails and text messages.
Payment information: the amount, date and method of payment. Card payments are processed by our payment provider; we do not store full card numbers.
Project information (web and IT services): content, files and account access you give us to carry out the work.
Website usage: pages visited, how you arrived (for example from Google or a QR code), approximate location from your IP address, and device and browser type, collected through Google Analytics. See our Cookie Policy.

Data on your device: while repairing or testing a device we may see files stored on it. We access only what the work requires, and we do not copy, keep or share your files except as part of a service you asked for, such as a data transfer or data recovery.

2. How we use it

To answer your questions and give you quotes.
To create and manage service tickets, carry out repairs and projects, and keep you updated on progress, including by SMS (see section 4).
To take payments, provide warranty service and keep business and tax records.
To protect our website and forms against spam and abuse.
To understand how our website is used and improve it.
To send you information about our services only if you have agreed to receive it; you can opt out at any time.

We share personal information only with service providers who help us run the business, and only as much as they need:

Website hosting and email: OVHcloud, which hosts our website and email.
Repair and ticket management: the system we use to manage service tickets.
Text messaging: the SMS provider that delivers our status notifications.
Payments: our card payment processor.
Website analytics and features: Google (Analytics and Maps) and Elfsight (the reviews widget on our homepage).
Parts suppliers and manufacturers: only when needed for a warranty claim or part order for your device.

We may also disclose information if required by law, to respond to a valid legal request, or to protect our rights or the safety of others. If the business is ever sold or transferred, customer records would pass to the new owner under this policy.

We do not sell or rent personal information, and we do not share it with third parties for their own marketing.

4. Text messages (SMS)

When a service ticket is created and you give us a mobile number, we send you automated text messages about that ticket, such as confirmations, estimates, requests for approval and notice that your device is ready. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We honor opt-out requests promptly. Full details are in our SMS Terms.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all of the sharing described above and will not be shared with any third parties, except the SMS provider that delivers our messages to you.

5. How long we keep it

Service tickets and invoices: 1+ years, for warranty, tax and accounting purposes.
Contact form messages that don't become a ticket: 12+ months.
Recovered data and working copies: deleted 90 days after you collect your data.
Project files and credentials for web and IT work: for the length of the project or support plan, then deleted or returned to you on request.
SMS opt-out records: at least 5 years, so we keep honoring your choice.

6. How we protect it

Our website uses encrypted connections (HTTPS), customer records are kept in access-restricted systems, and only staff who need information to serve you can see it. Devices left with us are stored securely in the shop. No system is perfectly secure, but we take reasonable steps to protect your information and will notify you if a breach affects you as required by North Carolina law.

7. Your choices and rights

Access, correction and deletion: ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep some records for legal, tax or warranty reasons.
Text messages: reply STOP to any message, or ask us in person, by phone or by email.
Analytics: you can block or delete cookies in your browser, or install Google's opt-out add-on. See our Cookie Policy.

To make a request, email info@undeadelectronics.tech or call (919) 324-8952. We respond within 30 days.

8. Visitors and clients outside the United States

We are based in North Carolina, USA. Our website and email are hosted by OVHcloud, so your information may be stored or processed in the United States and in the European Union. If you are in the EU or UK, we process your information to provide the services you asked for (contract), to meet legal obligations, for our legitimate interest in running and protecting our business, or with your consent (for example, analytics cookies). You have the rights to access, correct, delete, restrict or object to processing and to data portability, and you may complain to your local data protection authority.

9. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. Repairs for minors should be arranged by a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The current version is always on this page with its "last updated" date.

11. Contact

Undead Electronics, operated by Undead Technology Inc · 2233 Avent Ferry Rd, Ste 109, Raleigh, NC 27606 · (919) 324-8952 · info@undeadelectronics.tech